1. How can I track my order?
Once your order is shipped, you will receive a confirmation email with a tracking number and a link to the carrier’s tracking page. You can use this link to see the real-time status of your delivery.
2. How long does shipping take?
Shipping times vary depending on your location and the shipping method selected at checkout. Typically, orders are delivered within 5–10 business days. You will receive updates via email as your order progresses.
3. What should I do if my tracking information isn’t updating?
Sometimes tracking updates can be delayed by the carrier. If your tracking status hasn’t changed for more than 48 hours, please contact our customer support team at [your email], and we’ll assist you.
4. Can I change my shipping address after placing an order?
We can only change the shipping address if your order hasn’t been processed or shipped. Please contact us immediately at [your email] if you need to update your address.
5. What happens if my order is lost or delayed?
If your order is lost or delayed beyond the estimated delivery time, please reach out to our customer support. We will work with the shipping carrier to resolve the issue and ensure your order arrives safely.
6. Can I pick up my order instead of having it shipped?
Currently, all orders are shipped directly to the address provided at checkout. We do not offer in-store or local pick-up options at this time.