Effective Date: 09/03/2025
At Luvia Wellness, we aim to deliver your orders safely and efficiently. Please read our shipping policy carefully to ensure a smooth experience.
Order Processing
Orders are typically processed within 1–3 business days after payment is confirmed. Once your order ships, you will receive a confirmation email with a tracking number.
Shipping & Delivery Times
Standard Shipping: 7–14 business days depending on your location. Delivery times may vary due to carrier delays, holidays, or unforeseen circumstances.
We are not responsible for delayed shipping times or lost packages.
Shipping Costs
Shipping fees are calculated at checkout based on your location.
From time to time, we may offer free shipping promotions—details will be provided on our website.
Order Tracking
After your order ships, you will receive a tracking number to monitor your shipment.
If tracking information is delayed or unclear, contact us for assistance.
Incorrect Addresses
Please ensure your shipping information is accurate. Luvia Wellness is not responsible for delays or lost orders due to incorrect or incomplete addresses.
If an order is returned due to an invalid address, the customer will be responsible for additional shipping fees.
Returns & Exchanges
You may request a return within 7 days of receiving your order, only if the product is unopened and in its original condition.
All opened or used products are considered final sale and are not eligible for return.
To request a return due to damage or defect, contact us within 7 days of receiving your order.
International Shipping
We currently ship to select countries. Delivery times and shipping fees may vary.
Import duties or taxes may apply depending on your country’s regulations.
Lost or Damaged Orders
If your order is lost or damaged in transit, contact us immediately. We will work with the carrier to resolve the issue.